Service Partner Manager

Overview

As a Services Partner Manager, you will be responsible for implementing, administering, and continually improving the client Service Partner network by developing and managing relationships with partners to drive sales. You will also be responsible for the engagement between the client and its Service Partners. Your responsibilities will be varied but will all be centred on building a healthy and successful relationship with our Service Partners. You will work to clarify mutual needs and commitments through a consultative approach.

 

You will be the main point of contact for the service partners.

You will have a direct report who will be going on maternity in February so we’re hoping to get someone in on this side of Christmas to allow for a good handover. (This is not a maternity cover; the role will be full time an addition to the team).

 

This is not a sales role, on a day-to-day basis you will be liaising with services partners, ensuring they meet SLA’s, checking insurances, having report meetings, and managing service partners in and out of the clients offering. We like to think of this role as a relationship manager almost, someone who’s worked as a vendor alliance manager or similar would do well.

 

Relationship building & confidence is key!

Specific Skills
Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset, able to prioritise workloads and uses discretion to identify and resolve complex problems. Ability to build and maintain relationships with partners. Strong market awareness and business acumen Strong problem-solving and negotiation skills Strong commercial judgement and confident demeanour Flexibility and adaptability to change. A desire to learn and grow. Ability to work in a dynamic environment where hard work and fun are the key ingredients. Ability to work as part of a team and display teamwork.
Responsible For
Job Role Responsibilities Identify and onboard new Service partners, whilst maintaining existing relationships Negotiate commercial contracts and terms with partners for mutual benefit. Provide support to account managers to maximise success when working with Service partners. Manage the performance of existing Service partners and develop strategies to improve sales. Organise and run regular business review meetings (monthly/quarterly). Develop and maintain strong relationships with vendors and Service partners. Closely collaborate with Service partners to own and execute any joint business plans for campaigns, activity, and incentives. Identify and resolve conflicts and challenges. Measure and report on the performance of Service partners, using both hard and soft KPIs. Support wider Services team to create, scope and deliver Bechtle Services to customers. Monitor industry trends and stay up to date on competitors and market conditions. Collaborate with sales and wider solutions team.
Job Nature
Full Time, Permanent
Educational Requirements
Experience Experienced networker with a proven track record of building and maintaining strong relationships. Experience in managing business to business relationships within the IT industry is beneficial but not essential.   Reports to: Head of BSST
Job Location
Chippenham
Salary
What we offer Hybrid Working (3 days in/ up to 2 days out) Starting Salary of £30k - £35k (£34k - £41k OTE) Location – close to the M4 with a modern, up to date living space and ample parking. Culture – Social events, Supportive, Fun, Hard working Perks – Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time Spent. Progression Plan – training & mentor programme.

How to Apply

 

Interested candidates can send their resumes to daniel@wrsrecruitment.com mentioning "Job Title" in the subject line or apply online below.

Apply Online

Apply for this position

*
*
* Attach your resume. Max size 2mb Allowed Types: pdf